Questions & answers

WHAT DO I NEED TO RENT A BIKE?

In order to make a booking, we require the following:

• A picture of your passport and current visa can be sent on the Facebook Fan Page chatbox or by Whatsapp, Zalo.

• Your address is in Vietnam.

• Your phone number in Vietnam

• The reading of our rental conditions can be sent to you on the chatbox or Whatsapp.
  
  

DO I NEED A LICENSE TO RENT A BIKE?

Normally, yes. Either a local A1 license or an International driving permit for category A1 or A is accepted along with the original license and an official translation to Vietnamese.

Should our customers drive without a valid driving license and be stopped by police at control, the customer will be responsible to cover all police costs in order to recover the vehicle. Customers must be aware that driving without a license incurs fines (officially) from 2.4M VND to 3.8M VND. An external arrangement may be reached between the customer and the police to avoid a fine, however, that remains unrelated to Rent Me Motorbike Saigon.

CAN I PAY BY CREDIT CARD?

Yes, we accept card payments by POS at our office or which we can take to you as we deliver the bike. An additional fee of between 1.5% and 2.9% will be charged for card payments.

ARE SHORT-TERM RENTALS A PRORATE OF THE MONTHLY RENTAL?

No, short-term rentals have a different rate. The monthly rental is considered long-term, from a month of rental the daily rate is the lowest we have. If you rent for the short-term, like for every other rental business model the daily rates are higher the shortest the period is. So, please do not assume that a short-term rental is just a division of the monthly rate.

Short-term rates roughly equate to 10% of the monthly rate for 1 day and 50% of the monthly rate for 1 week. Hence for any rental period of 2 weeks or more, we do charge the same as a month.

We do apply loyalty discounts once the customers reach a certain rental period such as 6, 12, 24 ,or 26 months.

DO I GET A REFUND IF I RETURN THE BIKE EARLY?

According to our rental conditions, we are not obligated to return any amount if the customer returns the bike early. However, at Rent Me Motorbike Saigon we choose to do so, by applying the short-term rate in that case. So, if you return the bike early, we would return an amount that corresponds to our short-term rates and not a proportion of the monthly rate.

DO YOU DELIVER?

We charge a shipping fee between 50.000VND - 150.000VND per delivery or pick-up for all districts in HCMC.

WHAT DOCUMENTS ARE PROVIDED WITH THE BIKE?

All our bikes will come with a notarized copy of the registration (official document) and legal insurance.

WHAT DOES THE LEGAL INSURANCE COVER?

Legal insurance in the form of a yellow paper is only a requirement to be carried out for police control. It doesn’t actually cover cases of accident or damage. Unfortunately, there is no proper insurance like in Western countries, the customers will have to take responsibility in case of damage, loss, or theft.

WILL MY PRIVATE INSURANCE COVER ME IN CASE OF AN ACCIDENT?

Your private insurance will normally cover you if you have a valid driving license only. All of our bikes have the necessary documents required in case your insurance requires them.

WHO IS RESPONSIBLE FOR THE BIKE’S SERVICE?

We handle all maintenance and fixing of the bikes. We require customers not to take their bikes to a mechanic without our consent. For any need of maintenance or fixing, contact us and we will arrange the bike pick-up and provide you with a replacement bike in the meantime.

WHAT DO I DO IN CASE OF A MECHANIC PROBLEM?

Rent Me Motorbike Saigon takes responsibility to fix all mechanic problems. We provide replacement bikes while we handle the customer’s bike. Our average response time on-site ranges from 30 minutes to 60 minutes (anywhere in the city.)

WHAT ARE YOUR WORKING DAYS?

We work every day from 10 am - 6 pm, except on public holidays according to state regulations

DO YOU ATTEND 24/7 IN CASE OF AN EMERGENCY?

Our main attention is from 10 am to 6 pm, however, we provide assistance and service from 8 am to 10 pm for special cases and when no other schedule is possible. From 10 pm to 7 am we attend for emergencies only.

CAN I GO ON ROAD TRIPS?

Rent Me Motorbike Saigon provides only the service of city rental meant for daily commuting. Our city rental is limited to the cities of Ho Chi Minh City. Trips over HCMC are not permitted on our bikes, if the customer leaves the area we will not be able to provide any support. Should the customer take the bike out of the area and encounter a challenge, he will be held fully responsible for any problem caused.  An exception on manual bikes may be made for customers that have rented with us for over 6 months.

WHAT SHOULD I DO IF I LOSE A PARKING TICKET?

The security of parking lots will not allow you to take the bike out if you lose the parking ticket. Should that happen, take the notarized copy of the registration from the trunk and show them. They will take pictures of the document together with your ID, then you may need to sign a document in order to take out the bike.

WHAT TO DO IF I GET A FLAT TIRE?

In the case of a flat tire, please contact us and send us a picture of the tire so we can assess the situation. We will guide the customer through the steps to solve it.

PUNCTURES

If the tire has a puncture, the customer is required to fix it at a local mechanic. This costs between 20k and 30k VND and the customer is responsible to cover it. The word to fix a tire is: vá vỏ.

LARGE TEAR

If the puncture is too large and not fixable, we will have to replace the tire. In this case, Rent Me Motorbike Saigon is responsible. We send you a staff to handle the bike while we provide you with a replacement. Once the tire is replaced we may arrange a new appointment to exchange the bikes back.

DO NOT’S

• Please, do not replace a tire without our consent.

• If a mechanic says he cannot fix the tire and needs to replace it or do some other work, do not agree and call us immediately.

• The same applies if you are unable to communicate with the mechanic because of the language barrier, please call us and we will handle it.

WHAT HAPPENS IF THE BIKE GETS STOLEN?

In case of theft, the customer will be fully responsible to compensate Rent Me Motorbike Saigon with the value of the bike. The value of each model is stated in the rental conditions for the knowledge of the customer prior to the rental.  Theft is an issue in Vietnam however there are simple steps the customers can take to keep their bikes safely.

HOW TO PREVENT THEFT FROM HAPPENING:

The bike should never be left on the street without surveillance. When going to a shop or restaurant, always ask the staff where to park safely. Most places will have a security guard indicating where to park and depending on the place they may provide you with a parking ticket. If the place does not have a security guard, please ask the staff to direct you to a public parking lot. Public parking lots will always provide you with a ticket, do not accept leaving the bike without a ticket. At home, please do not leave the bike outside of your gate, not even for a minute if you’re on your way out. Bikes can be taken in 10 seconds, so always park the bike inside whenever being home.

HOW TO AVOID BEING STOPPED BY THE POLICE?

The most common infractions the police stop drivers for are:

• Not wearing a helmet.

• Driving in the car lane. Please, pay attention to the road signs indicating the specific car and bike lanes. Bike lanes are on the right side and sometimes the middle lane of a 3 lane street is shared by all vehicles.

• Excessive speeding. Speed limits in Ho Chi Minh City are 40, 50, and 60km/h. Please, pay attention to the limit signs, noticeable speeding will stand out and attract police attention.

• Illegal turns. Check very well the signs forbidding a specific turn.

• Reckless driving. Reckless and dangerous driving behavior may be penalized when noticed.

• There is from January 1st, 2020 a 0 tolerance for any alcohol content in the blood. Hefty fines and license suspensions are being given to drivers having even the lowest possible level of alcohol in the blood. Please, do not drink and drive.

• Turn without indicator signal, this is a really common infraction for everyone.

WHAT DO I DO IF THE POLICE STOP ME?

You may arrange your way out of a fine with a polite and friendly attitude, as well as apologetist for your mistake. Should the case not be severe, a “tip” could work. Our advice is to follow the lead of the police officer, but if you do not feel comfortable with a specific request call us for support.

In the worst-case scenario be ready for a fine and potential confiscation of the bike. You may call us to help you meditate with the police but we cannot make guarantees. Should the bike be confiscated, we will come to the police station to deal with the situation accordingly.